Queueing Modelling Approach to Performance Measures Connected with Banking System: A Case Study

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S. S. Mishra, B. B. Singh, S. Rawat, Deepak Verma, P. K. Dwivedi

Abstract

In this research paper, an analysis of the queuing model of a particular bank of district Ayodhya of Uttar Pradesh as a case of study has been presented. Our aim is to investigate and evaluate the achievement of banking queue so that the bank can be suggested to improve for the optimal services needed by the customers engaged with the bank. The objective of this paper is also to propose a decision model to obtain the performance of the bank by using queuing theoretic approach.

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